🌿 Frequently Asked Questions (FAQ)

🩺 Services

Q: What services do you offer? A: At the intersection of metabolism, hormones, and mental health, my practice offers multiple pathways for patients to engage with care and consultation. Whether you are seeking ongoing support, a one‑time second opinion, or professional collaboration, there is a way to work together that fits your needs.

You can expect:

  • Conventional excellence: access to established psychiatric treatments and therapies.

  • Integrative innovation: evidence‑based options that explore root‑cause drivers of mood and resilience.

  • Functional pathways: metabolic psychiatry, medical nutrition, and taper‑aware strategies for those seeking broader solutions.

  • Collaborative support: written recommendations, coordination with your other providers, and tailored guidance.

  • Empowered partnership: transparent dialogue, respect for your choices, and shared decision‑making.

In every service, the goal is the same: to provide clarity, compassion, and practical tools that help you move forward with confidence.

💳 Insurance & Billing

Q: Do you accept insurance? A: Yes. I accept most commercial insurance plans in Massachusetts and bill directly through Headway, our insurance partner platform.

For patients whose plans are not covered, our practice is considered out‑of‑network. In those cases, we provide superbills that you can submit to your insurer for possible reimbursement. Coverage varies by plan, so please [check if we take your insurance HERE].

🧑‍⚕️ New Patients

Q: Are you accepting new patients? A: We are currently accepting new patients on a limited basis. Because our practice is highly specialized, we have clear criteria to ensure that care is safe, effective, and aligned with our philosophy.

Before scheduling, we require a 10‑minute introductory call or email exchange to confirm fit and review certain criteria. This step helps ensure that patients receive the right kind of support and that our practice is the best match for their needs.

Please note:

  • We maintain a strict no‑benzodiazepine policy.

  • Stimulant availability is limited and carefully considered.

  • We reserve the right to decline new patients if we determine that our practice is not the right fit.

This process allows us to provide thoughtful, individualized care while upholding the highest standards of safety and integrity.

📞 Communication

Q: How do I contact the practice? A: We use NexHealth for scheduling, intake forms, and basic communication such as appointment reminders and simple logistics.

Q: Can I text or message clinical questions through NexHealth? A: No. For your privacy and safety, all clinical‑related matters must be addressed exclusively through the secure patient portal. Connect to Portal HERE.

Q: What types of messages are appropriate for NexHealth? A: NexHealth is best for:

  • Scheduling or rescheduling appointments

  • Completing intake forms

  • Receiving reminders and confirmations

  • Simple non‑clinical questions (e.g., directions, office hours)

Q: What should I use the patient portal for? A: The patient portal is the only place for:

  • Clinical questions or updates

  • Lab results and interpretations

  • Treatment plans and supplement protocols

  • Secure communication with your provider

📅 Appointments

Q: How do I schedule an appointment? A: Appointments can be booked directly through NexHealth [LINK HERE]. You’ll receive confirmation and reminders via the platform.

Q: What is your cancellation policy? A: Appointments must be canceled or rescheduled at least 48 hours in advance to avoid fees.

⚖️ Philosophy & Boundaries

Q: How do you approach treatment decisions? A: I believe in open and honest conversations about risks and benefits. Every decision is made with respect for patient empowerment, true informed consent, and genuine partnership. My role is not only to provide options, but to walk alongside you in weighing them, ensuring clarity and confidence in whichever path you choose.

Q: Do you prescribe medications? A: I always offer traditional, gold‑standard pharmaceutical options alongside integrative, evidence‑based therapies. At the same time, I recognize that many people are looking for more—pathways that unlock functional strategies, metabolic insights, medical nutrition, and taper‑ready protocols.