🌿 Frequently Asked Questions (FAQ)
🩺 Services
Q: 🕒 What are your office hours?
A: Our office is open Monday through Thursday, 9:00 AM – 4:00 PM.
Q: 🌙 Do you offer after‑hours on‑call or emergency support? A: No. We are a very small solo NP practice and do not provide after‑hours or emergency on‑call support. If you are experiencing an emergency, please call 911 or 988, or proceed to the nearest emergency room. If you feel you would prefer a practice with extended or emergency coverage, please let our office know—we’re happy to help connect you with a larger multi‑provider clinic that can offer the level of support you’re looking for.
Q: What services do you offer?
A: My practice focuses on functional psychiatry with a strong emphasis on Foundations of Health and lifestyle design. I work at the intersection of metabolism, hormones, and mental wellness to help patients understand the “why” behind their symptoms and build sustainable pathways to feeling better.
You can expect:
Functional psychiatric care that looks beyond symptoms to understand root‑cause drivers of mood, energy, and resilience.
Foundations of Health support—sleep, nutrition, movement, stress physiology, circadian rhythm, and environmental inputs that shape mental wellness.
Lifestyle design to help you build habits, routines, and systems that support long‑term emotional stability and metabolic health.
Integrative treatment options that blend conventional tools with evidence‑based, whole‑person approaches.
Collaborative care including written recommendations, coordination with your other providers, and clear guidance you can act on.
A partnership‑based approach grounded in transparency, respect, and shared decision‑making.
Across all services, the goal is simple: to help you gain clarity, strengthen your foundation, and move forward with confidence.
💳 Insurance & Billing
Q: Do you accept insurance?
A: Yes. I accept most commercial insurance plans in Massachusetts and bill directly through Headway, our insurance partner platform.
For patients whose plans are not covered, our practice is considered out‑of‑network. In those cases, we provide superbills that you can submit to your insurer for possible reimbursement. Coverage varies by plan, so please [check if we take your insurance HERE].
🧑⚕️ New Patients
Q: Are you accepting new patients?
A: We are currently accepting new patients on a limited basis. Because our practice is highly specialized, we have clear criteria to ensure that care is safe, effective, and aligned with our philosophy.
Before scheduling, we require a 10‑minute introductory call or email exchange to confirm fit and review certain criteria. This step helps ensure that patients receive the right kind of support and that our practice is the best match for their needs.
Please note:
We maintain a strict no‑benzodiazepine policy.
Stimulant availability is limited and carefully considered.
We reserve the right to decline new patients if we determine that our practice is not the right fit.
This process allows us to provide thoughtful, individualized care while upholding the highest standards of safety and integrity.
📞 Communication
Q: How do I contact the practice?
A: We use NexHealth for scheduling, and basic communication such as appointment reminders and simple logistics.
Q: Can I text or message clinical questions through NexHealth?
A: No. For your privacy and safety, all clinical‑related matters must be addressed exclusively through the secure patient portal. Connect to Portal HERE.
Q: What types of messages are appropriate for NexHealth?
A: NexHealth is best for:
Scheduling or rescheduling appointments
Receiving reminders and confirmations
Simple non‑clinical questions (e.g., directions, office hours)
Q: What should I use the patient portal for?
A: The patient portal is the only place for:
Clinical questions or updates
Lab results and interpretations
Treatment plans and supplement protocols
Secure communication with your provider
📅 Appointments
Q: How do I schedule an appointment?
A: Appointments can be booked directly through NexHealth [LINK HERE]. You’ll receive confirmation and reminders via the platform.
Q: What is your cancellation policy?
A: Appointments must be canceled or rescheduled at least 48 hours in advance to avoid fees.
⚖️ Philosophy & Boundaries
Q: How do you approach treatment decisions?
A: I believe in open and honest conversations about risks and benefits. Every decision is made with respect for patient empowerment, true informed consent, and genuine partnership. My role is not only to provide options, but to walk alongside you in weighing them, ensuring clarity and confidence in whichever path you choose.
Q: Do you prescribe medications?
A: I always offer traditional, gold‑standard pharmaceutical options alongside integrative, evidence‑based therapies. At the same time, I recognize that many people are looking for more—pathways that unlock functional strategies, metabolic insights, medical nutrition, and taper‑ready protocols.